Shipping & Delivery

Shipping Terms & Conditions — Buy From Lanka

1. Delivery Coverage

Buy From Lanka currently delivers across the Greater Toronto Area (GTA). Our delivery service covers the following cities:

Toronto, Scarborough, North York, Etobicoke, Mississauga, Brampton, Markham, Richmond Hill, Vaughan, Pickering, Ajax, Whitby, Oshawa, Milton, Oakville, Burlington, Hamilton, Newmarket, Aurora

2. Shipping Cost Calculation

Shipping fees are calculated based on the weight and volume of your order.

  • The system will determine a reasonable and fair shipping cost for your specific items.

  • Your final shipping cost will be clearly displayed before checkout, allowing you to review and confirm before completing your purchase.

3. Delivery Timeframe

  • Orders are typically delivered within 1–3 business days, depending on your location and order volume.

  • Delivery times may vary during peak seasons, weather disruptions, or high‑demand periods.

4. Delivery Requirements

  • Customers must provide accurate delivery information, including unit numbers and access instructions where applicable.

  • If a delivery attempt fails due to incorrect information or inability to access the location, additional delivery charges may apply.

5. Perishable & Frozen Items

  • We take special care when handling frozen and perishable products.

  • Customers are encouraged to be available during the delivery window to ensure items are received promptly and stored safely.

6. Order Confirmation & Updates

  • Once your order is placed, you will receive a confirmation email.

  • You may also receive updates regarding delivery scheduling or any changes required.

7. Refunds & Delivery Issues

  • If you experience any issues with your delivery, please contact us within 24 hours with your order number and details.

  • Refunds or replacements for damaged or missing items will be handled on a case‑by‑case basis.